Gazelle USA Recalls Urban Arrow FamilyNext Pro Cargo E-Bikes Due to Injury Hazard

What's recalled

This recall involves Urban Arrow FamilyNext Pro Cargo E-Bikes with Fidlock buckles. The recalled bicycle comes in one size and comes in green and black. The frame of the bicycle is made of aluminum with a reinforced foam (EPP) cargo box. The bicycle is 105" in length and 28" wide. "Urban Arrow" is imprinted on the bottom of the cargo box.

The risk

The buckle can fail to fully latch when used with children in the cargo area, posing injury hazards to children. The firm has received three reports of buckles not fully latching. No injuries have been reported.

Who's affected

Units: About 320, according to CPSC. Sold at: Individual specialty stores from March 2025 through December 2025 for about $9,000.

Compared with

Gazelle USA has 2 CPSC recalls in 2026 so far, compared with 0 in all of 2025.

Counted by the Tribune from CPSC's records since Nov. 1, 2016.

Before this

No earlier CPSC recalls by Gazelle USA in records since Nov. 1, 2016.

Counted by the Tribune from CPSC's records since Nov. 1, 2016.

What to do and when

Consumers should immediately stop using the e-bikes and contact Gazelle USA to arrange for a free repair of the bench assembly in the cargo area of the e-bike. The repair will include a replacement buckle and will be done at a dealership location.

CPSC's notice, word for word

Contact, as CPSC's notice gives it: Gazelle USA, toll-free at 800-838-5388 from 9 a.m. to 5 p.m. Monday through Friday, email at service.na@urbanarrow.com or online at https://urbanarrow.com/en-na/recall or https://urbanarrow.com/ and click on "Product Recalls" at the bottom of the page for more information.

Check it yourself

• CPSC's recall notice

The record as CPSC published it

Source: U.S. Consumer Product Safety Commission recall records (public domain). CPSC's notice