Dupray USA Recalls Neat Steam Cleaners Due to Risk of Burn Hazards or Serious Injury
Recall date: Feb. 26, 2026.
Built by the Tribune's code from CPSC's official records. No AI wrote this page. Updated Nov. 6, 2026.
- What's recalled
This recall involves the portable Dupray Neat Steam Cleaner. It is designed to clean, detail, sanitize, and deodorize household surfaces. The cleaner comes with a white base connected to a black flexible hose. The Model Number is DUP020WNA. Batch/Date Code 0118-01 through 0425-05 are on the rating label located on the bottom of the cleaner. The cleaner includes an accessory set that comes with various brushes, tools, a Velcro pad and dust cloths.
- The risk
The steam cleaner's boiler can rupture if it is overfilled, corroded and the pressure release valve malfunctions, posing risk of burn hazards or serious injury to users or bystanders. The firm has received 15 reports of boiler ruptures, including four reports of minor burns, bruises, lacerations, and a broken wrist, and at least seven reports of minor property damage.
- Who's affected
Units: About 651,145 (In addition, about 96,530 were sold in Canada), according to CPSC. Sold at: Online at dupray.com and in stores and online at Home Depot, Lowe's, Macy's, Walmart, Amazon.com and other retailers nationwide from April 2018 through December 2025 for about $150.
- Compared with
Dupray USA has 1 CPSC recall in 2026 so far, compared with 0 in all of 2025.
Counted by the Tribune from CPSC's records since Nov. 1, 2016.
- Before this
No earlier CPSC recalls by Dupray USA in records since Nov. 1, 2016.
Counted by the Tribune from CPSC's records since Nov. 1, 2016.
- What to do and when
Consumers should stop using the recalled steam cleaner immediately and go to dupray.com for instructions on receiving a free replacement safety boiler cap. Consumers will need their batch code, which is found on the bottom of the cleaner, to determine eligibility for the recall. The new safety cap is quick and easy to install with a simple screw-on design.
CPSC's notice, word for word
Contact, as CPSC's notice gives it: Dupray USA toll-free at 800 881-8482 from 7 a.m. to 6 p.m. ET Monday through Friday, recall@dupray.com or online at www.dupray.com/recall, or go to www.dupray.com and click on the "Neat™ Steam Cleaner Recall" banner at the top of the page.
- Check it yourself
The record as CPSC published it
| CPSC recall number | 26283 |
|---|---|
| Recall date | Feb. 26, 2026 |
| Company | Dupray USA |
| Products | Dupray Neat Steam Cleaners |
| Remedy offered | Repair |
| Importer | Dupray USA LLC, of Newark, Delaware |
| Manufactured in | China |
Source: U.S. Consumer Product Safety Commission recall records (public domain). CPSC's notice